The practice of hiring stupid people

I often wonder what part of the employee hiring pool does my employer find people from. I would love to think that they search deep into it to find the best that is out there. But, I soon wake up to realize that they have been skimming the scum off the top and picking what doesn't smell too bad. Case in point, if you offer a service that requires a certain type billing to make work. Why would you setup the service and the not setup the billing for it. To make matters worse why would you then defend your error. Maybe I'm getting old or something, but I remember a time when people were encouraged to do things correctly. Oh well, I am now going to get a Pespi and try to forget about this.